About Newtech Teleservices

Today, the business environment is changing rapidly. We help our clients adapt by working together with a long-term strategic alliance vision. The way to achieve results requires the use of proven solutions by trained entities that understand the challenges of your business.

Each client is unique, and achieving success requires a proposal of BPO solutions as you will consider the commercial industry and the unique challenges of each client. The proposal of integral solutions may include customer acquisition, retention, customer service and process restructuring. Our custom model approach is based on three fundamental steps:

Vision

Understanding the client’s vision: goals and objectives, short through long-term

Analisis

Review, analysis, diagnosis and solutions design incorporating best practices.

Execution

Execute to achieve goals.

Work Areas

  • Electronic marketing campaigns: subscriptions, scheduling sales appointments
  • Order processing
  • Product sales

Our Services

Customer Service

  • Customer retention campaigns
  • Customer loyalty (program exchange)
  • Customer database update (phone, email, address)
  • Surveys and opinion
  • Centralized operator assistance
  • Suggestion box
  • Quality assurance

Surveys and opinion

  • Centralized operator assistance
  • Suggestion box
  • Quality assurance

Automated Services

  • IVR

Speech recognition

  • Information
  • Order products
  • Payments
  • Office information and customer service center
  • Scheduling appointments
  • Activation and blocking of products (phones, cards, etc.)

Virtual Agent

  • Lease the technology infrastructure of Newtech Business Suite over the Internet to run your call center.

IT Assistance Services

IT Servicios de Asistencias

  • Business applications
  • Incident Request Management (IR)

Transactions

  • Registration and activation
  • Registration and activation
  • Data updates
  • Password changes
  • Problem and solution report
  • Recharge of minutes / credit
  • Payments

BackOffice process

  • Outbound
  • Data entry
  • Documentation
  • Collection and verification
  • Form transcription
  • Physical and electronic deliveries
  • Fax and mail management

Remote Call Center

  • Lease the technological infrastructure of NewTech Business Suite over the Internet to run your call center.

Why Newtech Teleservicios?

Newtech Teleservices works with clients as a strategic partner that contributes with their vision, experience and creativity so that our clients’ business is successful. We look at the overall business landscape of our customers, not just the part that can be outsourced, which is an essential part of ensuring that the relationship provides commercial value.

To provide the solution required by our customers, we adapt to the needs of our customers so that we are really a partner of our customers.

Why Newtech Teleservicios?

Newtech Teleservices works with clients as a strategic partner that contributes with their vision, experience and creativity so that our clients’ business is successful. We look at the overall business landscape of our customers, not just the part that can be outsourced, which is an essential part of ensuring that the relationship provides commercial value.

To provide the solution required by our customers, we adapt to the needs of our customers so that we are really a partner of our customers.

Human Talent

We focus on finding the best talent for each role. Our people are the most important asset we have, and having the best people sets us apart from other companies. We care about the well-being, skills and potential of our team; and we work very hard to keep everyone with us. Because having fun in what you do provides better business results.

Know How

Newtech Teleservices is the company with the highest criteria in BPO in the Dominican Republic. We provide our customers with high quality results and help them make their lives easier. We work closely with clients who value the strategic partner’s capacity to help grow the business.

We have a deep knowledge of key industries, such as the banking and credit card business, or the administration of the online portal of telecommunications operators.

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Ideal Location

Based in the Dominican Republic, in the heart of the Caribbean, we are strategically located to provide timely services to clients worldwide. Cultural affinity, strong language skills and geographic proximity are just some of the additional benefits we can offer our national and international clients.

Centro de Operaciones 1: Calle Higuemota 7, Santo Domingo
Centro de Operaciones 2: Av. Rómulo Betancourt 1460, Santo Domingo 10112
Centro de Operaciones 3: Av. José Contreras 44, Santo Domingo
Phone: +1 (809) 333-6600